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Privacy Policy

Solvedda (“we”, “our”, or “us”) is committed to safeguarding your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or book services with us.

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By using our website or services, you agree to the terms of this policy.

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1. Who We Are

Solvedda is an Ayurvedic wellness salon offering treatments and therapies designed for holistic healing and balance.

We act as the data controller for the personal data you share with us.

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2. What Information We Collect

We may collect and process the following personal data:

  • Full name

  • Email address

  • Phone number

  • Address (if needed for service purposes or deliveries)

  • Booking details (date, time, treatment, staff member)

  • Health information (e.g., allergies, sensitivities, or relevant conditions shared by you)

  • Communication records (messages, emails, notes)

  • Marketing preferences (if you opt in)

  • IP address and device/browser data (via cookies)

Note: Payment information is processed securely through third-party platforms. Solvedda does not store your card details directly.

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3. How We Use Your Data

Your information helps us:

  • Manage and confirm your bookings

  • Provide tailored treatments and recommendations

  • Send appointment reminders or follow-ups

  • Respond to your enquiries and feedback

  • Improve our services and customer experience

  • Send marketing communications (only with your consent)

  • Comply with legal obligations

We never sell your data.

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4. Marketing & Communications

If you opt in, we may send you:

  • Offers or promotions

  • Wellness tips or updates

  • Event announcements

You can unsubscribe anytime using the link in our emails or by emailing us at info@solvedda.com.

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5. How We Store & Protect Your Data

Your data is stored securely using encrypted systems and access-controlled tools. We retain your personal data only for as long as necessary to fulfil its purpose, or as required by law.

Health-related notes or preferences are treated with strict confidentiality.

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6. Third-Party Sharing

We may share data with:

  • Booking platforms

  • Secure payment processors (e.g., Stripe, PayPal)

  • Marketing/email tools (e.g., Mailchimp, Klaviyo)

  • Website analytics providers

All third parties are GDPR-compliant and required to protect your information under data processing agreements.

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7. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data ("right to be forgotten")

  • Object to or restrict data processing

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, email us at info@solvedda.com.

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8. Cookies

We use cookies to personalise content, provide social media features, and analyse website traffic.

You can adjust your cookie preferences through your browser settings.

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9. Third-Party Links

Our website may contain links to other sites. We are not responsible for the privacy practices or content of those external websites.

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10. Policy Updates

We may update this policy from time to time. All changes will be posted on this page, and the “last updated” date will be revised accordingly.

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11. Contact Us

If you have any questions or requests regarding this policy or your personal data, please contact:
Email: info@solvedda.com
Website: www.solvedda.com

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